Last updated: January 24, 2024
1. VALIDITY OF TERMS OF SERVICE
The following terms of service shall apply to all services rendered by Stellar Telecommunications SAS ("Stellar"), hereafter referred to as Stellar, in connection with the all-inclusive internet rental service ("GLOBBLE").
Only Stellar terms of service shall apply in the valid online version at the time of the order. Stellar may accept variant clauses only in the case of explicit written agreement.
2. DESCRIPTION OF SERVICES
2.1 GLOBBLE FREE RENTAL
Stellar rents out multi-operator mobile wifi hotspot routers that can be used simultaneously by up to 30 devices, without incurring in data roaming charges. First step is to book on https://www.stellar.tc. Upon booking, we are trusting Shopify payments to securely process your payment, including a 175 EUR refundable deposit, when applicable. In case of extra fees (loss or damage), such fees shall be deducted from the refundable deposit, up to 15 days after the end of the rental agreement.
Calculation of the price of “damaged or lost devices” is explained under Sec. 4
2.2 REGISTRATION FOR USING STELLAR SERVICES AND GLOBBLE
The customer must fill a simple form to use GLOBBLE directly from the web browser under https://www.stellar.tc. To register for our services, the customer has to provide the following information:
– First and Last Name
– An address (billing address/shipping address)
– An email address
– A mobile phone number
Furthermore, a copy of an official document like passport, driving licence, ID, may be requested depending upon the country where the customer places the order.
2.3 STELLAR ENGAGEMENTS
Stellar shall use reasonable endeavours to provide the customer with the services and to ensure the security of the customer’s communications at all times. However, due to the nature of mobile technology, it is impossible to provide an uninterrupted, fault-free service.
Stellar shall in particular not be liable, or otherwise legally responsible, where access to the Network is interrupted or limited due to a suspension (provided that this is temporary only); or downtimes of public telecommunication or power facilities; or special local conditions (e.g. use in trains or underground). Stellar's Network Partner may suspend Services: (i) in order to carry out maintenance or testing of the Network; (ii) during any technical failure of the Network, (iii) when it is necessary to safeguard the security and integrity of the Network or to reduce the incidence of fraud; (iv) where it identifies Artificially Inflated Traffic; or (iv) due to Emergency Planning Measures. Stellar shall endeavour to keep all such suspensions to a minimum and shall give Customer notice of such suspensions where reasonably practicable.
2.4 CUSTOMER ENGAGEMENTS
The customer shall not:
a) use any Equipment (GLOBBLE) or Services for any purpose that is abusive, illegal or fraudulent; or
b) do anything that causes the Network to be impaired or damaged.
2.4.1 The customer agrees to the rental terms as stated in this agreement. Except as otherwise provided therein, the following shall apply:
GLOBBLE will be delivered in accordance with Sec.4. Upon delivery, the customer shall promptly inspect and test GLOBBLE. The customer shall promptly notify Stellar of any non-conformities detected upon such inspection or during later use. The Customer shall at its own cost:
a) assume all responsibilities as the possessor and user of the Equipment;
b) hold Stellar harmless of (a) any public or private cost, fees, levies and/or taxes, arising from holding and/or using the Equipment, and (b) any claims asserted by third parties, including public authorities, in connection with its use, operation or holding of the Equipment, except to the extent that such claims are imputable to Stellar;
c) maintain the Equipment free of any security interest, encumbrance, or any other third party interference,
d) reasonably protect the Equipment against the risk of destruction, damage, and/or loss through fire, theft, burglary, electricity and/or water;
e) maintain the technical environment for operation of the Equipment in accordance with the accompanying documentation;
f) maintain the Equipment in an orderly and functional state, and arrange for repair of any damage to the Equipment which is imputable to the customer.
Risks with respect to regular wear and tear, and/or damage or loss caused by Force Majeure or acts of third parties which are not imputable to the customer, will be borne by Stellar, and Stellar will promptly repair any such damage which materially impairs the function of the Equipment and/or replace Equipment lost due to such circumstances.
2.4.2 Upon termination of this agreement, the customer shall promptly - even if at its own cost and risk - return the Equipment to a delivery address within France specified by Stellar. Prior to return of the Equipment, the customer shall at its own cost, restore the original technical state of the Equipment and repair damage which is imputable to the customer. If the customer fails to do so, Stellar may, at Stellar’s option itself, repair such damage and invoice the cost to the customer. The foregoing claim shall expire unless Stellar notifies the customer of the claim in writing within four (4) weeks from return of the Equipment.
2.4.3 Where the customer is in breach of its obligations under this Sec. 2.4, Stellar shall be entitled to suspend the customer’s use of the Services. Before exercising this right, Stellar shall notify the customer of its intention to do so, where this is reasonably practicable, allowing an opportunity to remedy the alleged breach (where it is capable of remedy); otherwise Stellar shall notify the customer as soon as reasonably practicable after the suspension. During any period of suspension, the customer shall continue to pay all charges due under this agreement in respect of the suspended Services.
3. START, DURATION AND TERMINATION OF THE CONTRACT
The service contract between Stellar and the customer takes place with the order on the website https://www.stellar.tc and with the following assumptions by Stellar: GLOBBLE may be rented by the customer for a specified number of days (a reference month is considered to extend across a 28-day duration) and requires the customer to pay a fee which covers the time from the date of the rental start ("Booking start date"), to the date when the customer returns GLOBBLE. The service contract ends as soon as the customer returns GLOBBLE after the end of the service period, with the exception of the calculation of Charges from the refundable deposit. The customer is strictly forbidden to make changes to the device or to change or remove any part of the device related to the ownership of the device by Stellar.
4. CHARGES AND PAYMENT
4.1 CHARGES FOR USE
a) Stellar states all Charges inclusive of VAT, unless specified otherwise.
b) Stellar maintains the right to debit the customer the amount due for a late return of the Equipment in accordance with Sec. 4.2.
c) If the customer reasonably and in good faith disputes an invoice or part of it, the customer shall notify Stellar of such dispute within 14 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much the customer considers is due.
d) Stellar requires a reasonable security from the customer upon conclusion of this agreement for claims under Sec. 4.2. For this purpose, Stellar may withhold an amount equivalent to the Replacement Fee. In the events described in Sec. 4.2, Stellar shall use the pre-paid refundable deposit to charge the customer for the Equipment’s use, replacement or repair.
e) The customer shall not be entitled to set off any of its claims against claims of Stellar, except where the customer’s claims are undisputed or have been confirmed by final court judgment.
4.2 CHARGES FOR LOSS AND DAMAGE
The customer is solely responsible for all loss or damage to the equipment during the rental period. For the case of loss or damage of each device a deposit of EUR 175 must be secured and is retained in the event of a claim.
In case of a claim, the following amounts will be used and charged to the customer:
– Full loss: EUR 175
– Device only: EUR 145
– Wall charger: EUR 5
– Car charger: EUR 5
– SIM card(s): EUR 10 per SIM card
– Damages to antennas: Shall be assessed and billed on a per-case basis.
4.3 LATE FEES
Failure to return the equipment (including all accessories and user guides) promptly to Stellar will incur additional late charges.
– Return from within the EU
All returns must be postmarked at latest on the rental’s end date. All returns must be made using the supplied prepaid shipping label in the original box. If this shipping label or the original box have been lost, the equipment must be returned to Stellar using a 3 days max shipping method. This shipment method must be paid for by the customer.
-Return from outside the EU
Sending back the equipment is the customer’s responsibility, and for this the customer should choose an “express” delivery option.
The address for the shipment is:
Stellar Telecommunications SAS
9, Rue de Condé, 33000 Bordeaux, France
In the event that we fail to receive the equipment, or any portion of the equipment, four business days after the specified rental end date, the customer will incur a daily penalty fee of EUR 10 until the date the equipment is received. If for any reason the customer is unable to return the equipment to us, including but not limited to the equipment being lost or stolen during the rental period, the customer should contact Stellar immediately via email to email@example.com, so that additional late charges are not incurred. For any complaints regarding the late fees the customer must provide the confirmation of the return of equipment to Stellar to ensure that the equipment was sent back as the customer claims.
4.4 15-DAY MONEY BACK GUARANTEE
GLOBBLE is offered to the customers with a 15-day money back guarantee, starting from the booking start date and ending after 15 calendar days. During that period of time, the customer is entitled to request a full refund for the service and to return GLOBBLE back to Stellar. The money back guarantee is applicable in case of customer's dissatisfaction for the quality of service and therefore shall be accepted by Stellar in case the customer laments an inability to connect to the internet via GLOBBLE for a quantified (and verified by Stellar) length of time equal to at least 30% of the time during which GLOBBLE has been plugged in a suitable power source.
The customer is responsible for checking that the delivery mode he chose is compatible with the date of order and the first day of service. It is the customer responsibility to make sure that GLOBBLE delivery will be accepted. If the delivery address entered by the customer during the booking phase is not his own address, it is the customer’s responsibility to warn the hotel (or office, third party…) so that they accept the delivery on his behalf.
GLOBBLE equipment lost because of a wrong and/or incomplete address provided by the customer will be charged to the customer following the amounts defined in paragraph 4.2 (Charges for loss and damage).
The shipping costs include the delivery to the designated address and the return from the EU country of choice.
All returns should be returned using the pre-paid label and original box. It should be postmarked no later than the specified rental end date. GLOBBLE shall be returned to Stellar in working order and good physical conditions. The customer assumes all risk of loss and damage from the return of all equipment to our designated address.
If the customer leaves the EU (and specifically the EU country where its return had been arranged from), it is its responsibility to ship it as soon as possible. It is then its responsibility to pay for the international return shipping charges.
7. RESERVATION OF TITLE AND USAGE
GLOBBLE shall always remain the property of Stellar. Any notes on the devices may not be changed or removed or be disguised. The customer is only entitled to use the device for the purpose stated in this contract/agreement. Any use of GLOBBLE contrary to the purposes described herein is prohibited and it’s strictly forbidden for the customer to remove or change any parts of the device. The device could not be used with any other SIM card than the provided ones.
On the consignment of GLOBBLE an instruction sheet is also given to the customer.
8. REFUND / CANCELLATION
8.1 REFUND / CANCELLATION / MODIFICATION POLICY
The customer may cancel any reservation at any time at no charge up to 7 days prior to the booking start date. Following that time, the full price shall be charged.
8.2 DATA QUOTA AND REDUCED SPEED
Our data volume quotas are pooled, and can be used whenever the customer wishes during its rental period.
If the customer uses more than its quota, or for any reason of network congestion and far network usage, the speed could be drastically reduced and the customer may have limited access to the Service.
8.3 CONSUMPTION MONITORING
It is the customer's responsibility to track the data consumption using tools on own equipment (smartphone, tablet or laptop).
All data provided by the customer during the rental and usage of GLOBBLE will be protected corresponding to the relevant terms of privacy regarding customer data. All customer's data saved by Stellar, will be explicitly used for purposes of contractual fulfillment and to inform the customer about products related to their contractual agreement. In this regard the customer agrees explicitly that they approve and agree to the mailing of such information, also for marketing purposes and in electronic form, e.g. via email. A revocation of consent may be served at any time, but must be made in writing to Stellar, stating the affected email addresses. Any such data is is protected by French law “Loi N° 78-17 Informatique et libertés du 6 Janvier 1978” that states that the customer can access, modify or delete any personal data, and that it could use this right by writing to: Stellar Telecommunications SAS, 9, Rue de Condé, 33000 Bordeaux, France.
10. LIABILITY AND WARRANTY
Stellar is not responsible for detriments arising as a result that the proposed service is not (or not constantly) available, unless Stellar must take responsibility for damages as a result of serious negligence. Stellar provides no guarantee for the constant availability of the relevant services. Stellar will use its best efforts to ensure that the availability of the respective services provided reach the greatest possible level of service; particularly Stellar will exchange defective GLOBBLE devices immediately, and will not settle for days or periods of non-usability.
11. FINAL PROVISIONS
In the case of disputes, the competent courts are the ones of the jurisdiction of the “Cour d’appel de Bordeaux”
For any requests please write an e-mail to firstname.lastname@example.org