We ship your order the following working day, and you'll receive a tracking link from our partner UPS.

All test packages are paid at checkout, and they are one-off purchases.

When the 30 days are over, the SIM cards will be put in SLEEP mode for an additional 30-day period, during which our sales experts will be in touch in order to design the next steps with you.

Do you need a test period extension? We'll extend for another month at the same cost.

Or are you ready to move past the test phase and upgrade to a much more convenient commercial contract? Let's discuss your full scale needs, and we'll issue a contract within 1 hour.
(When the commercial contract is signed, our team will make sure the test SIM cards are migrated into your long term fleet of SIM cards)

Should you - on the other hand - decide not to extend the test plan or not to sign a commercial contract, the test SIM cards in your possession will be automatically terminated and all your platform access rights will be revoked.

1. User Obligations 

1.1 Compliance 

The Customer and the User(s) are always equired to comply with the ToS, as well as with all applicable laws and regulations. 

1.2 Prohibited Activities 

The Customer is not permitted to use the Service provided by Stellar in any other way than for the agreed contractual purpose outlined in the signed SO. In all cases, illegal activities or activities leading to or deriving from harmful conduct are prohibited. 

2. Fees and Payment 

The Customer's payment to Stellar is a total sum for the bundled offering, including the connectivity that is facilitated and to be acquired by Stellar to then cover the cost of the partner connectivity plus a management fee for the Stellar offering and any applicable fees for additional services, without
Stellar assuming the responsibility for the network(s) itself or its operation. 

3. Service Levels and Support 

3.1 Service Levels and SLA 

M2M Internet relies on 2G (GPRS), 3G, and 4G/5G networks, with typical data-rates up to 150 Mbps throughput in download and up to 50 Mbps in upload per SIM card, but with no formal limitation on the allocated bandwidth.  

If an IoT or M2M device maintains a data session, but no data is transferred for one hour, the data session is automatically terminated. 

The Customer is provided with a standard SLA, which includes: 

Less than 0.04% faulty SIM cards on delivery. 

Less than 0.02% SIM card configuration error. 

24-month SIM card warranty, with free SIM card replacement in case of fault. 

Technical support as per 3.2. 

3.2 Technical Support 

Free support via email is provided in English and French on business days from 09:00 to 18:00 (CET), except French holidays. 

In any case, unless otherwise specified,
Stellar guarantees response to customer inquiries within 2 hours during the above technical support hours, as well as escalation management within 5 hours.  

Concerning M2M Internet, the Customer acknowledges that while Stellar offers channels to facilitate assistance and technical support, Stellar’s connectivity partner(s) is directly responsible for the proper functioning of the network(s). 

3.3 Service Interruptions 

Stellar shall ensure active information management about maintenance work as well as known/planned faults in the
availability of service. 

4. Intellectual Property 

4.1 Ownership of the Service 

Ownership of the Service and all related IP remains to Stellar and are at no time and in no way transferred to the Customer. Stellar relies on and orchestrates third-party networks to operate the Service. 

4.2 Ownership of the SIM cards

The SIM cards are provided for M2M Internet Service and remain the property of the relevant suppliers of Stellar, which does not transfer SIM card ownership to Stellar or to its Customer. 

4.3 Trademarks 

The provision of Services by Stellar Telecommunications SAS ("Stellar") in no way grants the customer any rights to use, appropriate, or otherwise exploit Stellar's trademarks, service marks, logos, or any other proprietary information or intellectual property belonging to Stellar. All trademarks, service marks, logos, and other intellectual property displayed, distributed, or otherwise made available as part of the Services are the exclusive property of Stellar or its licensors. 

The customer agrees not to reproduce, duplicate, copy, sell, trade, resell, or exploit for any commercial purposes any portion of the Services (including the use of Stellar’s trademarks and intellectual property), use of the Services, or access to the Services without the express written consent of Stellar. Unauthorized use of any trademarks, service marks, or any other intellectual property of Stellar may result in legal action and termination of the customer’s account. 

The customer acknowledges and agrees that Stellar retains all rights, title, and interest in and to the Services, including any and all intellectual property rights. This section shall survive the termination or expiration of these Terms of Service.  

5. Termination by Company 

Stellar can terminate the provision of the Service at any time, should the Customer be found in breach of the ToS. Notwithstanding the termination, the Customer remains liable and accountable for the totality of the price, as if the Service had been fully rendered by Stellar. 

6. Disclaimers and Limitation of Liability 

6.1 Service Provided "As-Is" 

Stellar provides the Service with reasonable care and expertise. Any Services agreed in the signed SO on the part of Stellar, may also be provided by Stellar’s partners or subcontractors. 

6.2 Limitation of Liability 

Stellar shall not be liable in the event of force majeure (any event preventing a party from performing any or all of its obligations, but for which the cause is beyond the party’s control and could not be foreseen, avoided, or eliminated). Notably, Stellar shall not be liable for custom import/export complications, which may arise from shipping hardware to the customer desired location.

7. Indemnification 

7.1 User Indemnity 

You agree to indemnify, defend, and hold harmless Stellar Telecommunications SAS ("Stellar"), its
affiliates, subsidiaries, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from or relate to: 

Your Use of the Service: Any use or misuse of the Services by you or any person using your account, including but not limited to: violations of these Terms of Service; breach of any representations, warranties, and covenants made by you herein; violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, and rights of publicity. 

User Content: Any content the Customer or User(s) submit, post, transmit, or otherwise make
available through the Service, including but not limited to: claims of
infringement or misappropriation of intellectual property rights; defamation,
libel, slander, obscenity, pornography, or violation of any law or regulation. 

Violation of Law: Any violation of local, national, or international laws, rules, or regulations by the Customer or any person using your account. 

Third-Party Claims: Any claim by a third party arising out of or related to: the Customer’s use of the Service; the Customer’s violation of these Terms of Service. 

7.2 Procedure 

Stellar will promptly notify the Customer of any such claim, demand, or action, and the Customer agrees to cooperate fully with Stellar in the defense of any such claim. Stellar reserves the right to assume the exclusive defense and control of any matter subject to indemnification by the Customer, and the latter agrees not to settle any such matter without the prior written consent of Stellar. 

8. Governing Law and Dispute Resolution 

These Terms of Service, and any disputes arising out of or related to them, shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. 

9. Contact Information 

Should the Customer have contact needs, it is invited to send an email to business@stellar.tc